|FAQ: RETURN POLICY|
What is the return policy?
It's important to us that your order is delivered to you in good condition. To prevent potential damage in transit, we pack your items very carefully with bubble wraps and box prior to shipment, however we cannot control how your package is handled during the shipping process. Therefore, we strongly advised you to add insurance (what we call No-Hassle Insurance) to your order, in case the product is damaged you are entitled to a refund.
How to add No-Hassle Insurance?
You will be able to add-on insurance right before confirming your shopping cart by checking the checkbox.
It will be available starting from 1st November, 2016.
What is the coverage of No-Hassle Insurance?
What percentage of package gets lost or damaged?
Fortunately, for more than one year, we have no experience of lost package.
More than 98% of packages arrive in perfect conditions. However, based on our statistics, 1~2% of packages are damaged during the shipping process.
Customers understand that the courier company is responsible for damaged parcels, but sometimes it's too hard to prove that it's damaged during the shiping process. So, we offer you an option to enjoy shopping with us without all the hassles regarding damages or loss of your package.
What if I just want the basic insurance of the post office?
Even without No-Hassle insurance, your package is still covered by your post office whether you chose regular shipping or EMS. However, we do NOT take care of the case and you MUST directly talk to your post office with all evidences. Customers who made their orders with No-Hassle Insurances can just contact us by clicking here. (available from 1st Nov, 2016)
My package is damaged. how to claim?
Please click HERE and fill out form.
What kinds of shipping options do you offer?
We offer 2 shipping options:
How long does shipping take?
Which international countries do you ship to?
We ship to a variety of different countries. Please view our international shipping destinations from the shipping table.
Which courier company do you use to ship my order?
We ship your parcel through the Korea post office.
What is the shipping cost?
Shipping cost for each country is different. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
How do I track my order?
After we shipped your order, a tracking number will be sent to your email. You can track your order by simply clicking on the tracking number and you will be able to see your parcel status from the post office’s website.
What is 'Unsuccessful Delivery'?
'Unsuccessful Delivery' means the postman visited your shipping address but it was not delivered because there was nobody to receive it. In this case, you must immediately contact the nearest post office for further details. Otherwise, your package may be delivered all the way back to Korea and you also have to pay for the return shipping fee plus second international shipping fee whether you paid for No-Hassle Insurance or not.
Customs & import duty
Starbucks Holic ships your parcel DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
Int'l shipping table