It's important to us that your order is delivered to you in good condition. To prevent potential damage in transit, we pack your items very carefully with bubble wraps and box prior to shipment, however we cannot control how your package is handled during the shipping process. Therefore, we strongly advised you to add insurance (what we call No-Hassle Insurance) to your order, in case the product is damaged you are entitled to a refund.

• Refund will be issued only for order with shipping insurance added during checkout.
• Refund amount will be the price of the damaged item at the original time of purchase + shipping fee / number of products purchased + return shipping fee (We will pay the shipping fee only If we request a return)
• All refunds will be in the form of Starbucks Holic Reward Points. (Effective date : 1st November, 2016)
• We may ask you to ship back the defective or damaged item for inspection purpose.
• Any damages to the product must be reported within 24 hours of receipt (arrival at your shipping address regardless of receiver) . Upon delivery, please inspect all items to determine if any item has been damaged in shipment. If you are worried about 24 hours limit, please take video while you open up your package and show us to prove that your parcel was damaged on arrival.

You will be able to add-on insurance right before confirming your shopping cart by checking the checkbox.
It will be available starting from 1st November, 2016.

• Uncontroversially damaged or broken products
• Uncontroversially defected products
• Lost of package

Note that scratch or smudge which can't be helped due to its material nature or any similar reasons is NOT eligible for a claim. Also, any issues related with your customs and taxes are not covered by the insurance.

Fortunately, for more than one year, we have no experience of lost package.
More than 98% of packages arrive in perfect conditions. However, based on our statistics, 1~2% of packages are damaged during the shipping process.



Customers understand that the courier company is responsible for damaged parcels, but sometimes it's too hard to prove that it's damaged during the shiping process. So, we offer you an option to enjoy shopping with us without all the hassles regarding damages or loss of your package.

Even without No-Hassle insurance, your package is still covered by your post office whether you chose regular shipping or EMS. However, we do NOT take care of the case and you MUST directly talk to your post office with all evidences. Customers who made their orders with No-Hassle Insurances can just contact us by clicking here. (available from 1st Nov, 2016)

Please click HERE and fill out form.

We offer 2 shipping options:

• Regular Int'l Shipping
• EMS

• Regular Int'l Shipping usually arrives within 5 - 14 business days for Asian Countries and around 5 - 20 business days for Europe and America from the shipped date, excluding holidays.
• EMS (Express Mail Service) usually arrives within 2-5 business days from the shipped date, excluding holidays. Please allow up to 2 additional days for rural areas.

We ship to a variety of different countries. Please view our international shipping destinations from the shipping table.

We ship your parcel through the Korea post office.

Shipping cost for each country is different. The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

After we shipped your order, a tracking number will be sent to your email. You can track your order by simply clicking on the tracking number and you will be able to see your parcel status from the post office’s website.

'Unsuccessful Delivery' means the postman visited your shipping address but it was not delivered because there was nobody to receive it. In this case, you must immediately contact the nearest post office for further details. Otherwise, your package may be delivered all the way back to Korea and you also have to pay for the return shipping fee plus second international shipping fee whether you paid for No-Hassle Insurance or not.

Starbucks Holic ships your parcel DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.